What happens if i have entered incorrect information?*Please contact asap RusticDesignTR in case you have provided wrong information (e.g. address, email address or telephone number). We will make sure your information will be changed prior sending your order. Please note: in case you are too late informing us and your order is already sent out, it might affect the delivery of your package. You are responsible for the extra cost that may occur.
Can i cancel my order?
*Of course, we are able to cancel your order, unless it hasn't been dispatched yet. Please contact us asap. However, we cannot guarantee that we will have enough time to cancel your order, as our packing/shipping department is constantly doing its best on getting products heading our customers’ way quickly.
How can i track my order?
*Once you have placed an order, you will first receive an invoice by email, followed by an email with a tracking link as soon as your order leaves our warehouse. Please double check to make sure it did not land in your Spam folder.
Why did i not recieve an order confirmation?
*If you submitted an order with us, but didn’t receive an order confirmation, it’s possible that your email address was entered incorrectly. Get in touch with us by clicking here to see if we have received an order in your name. We’re happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order
How can i know if my order went through?
*RusticDesignTR will send you an order confirmation at the email address you entered at the checkout. If you have not received a confirmation shortly after submitting your order, there may be an issue with your transaction. Contact us, and we’ll get it sorted out.
How do you ship packages?
*RusticDesignTR makes use of DHL Express and UPS.
What are the shipping costs?
We do ship internationally.
For USA, we offer free shipping.
For EU-Countries (including the UK), we offer free shipping.
For Canada and Australia, the shipping cost are $15.
** IS YOUR PREFERRED DELIVERY COUNTRY NOT LISTED ABOVE? CONTACT OUR CUSTOMER SERVICE: email@example.com
Can i track my order?
*Yes you can. As soon as we have shipped your order you will receive an email with the tracking details.
When will my order be delivered?
*RusticDesignTR is continuously striving to pack your order as soon as possible and ship it from our warehouses. Our aim is to dispatch your order within 4 working days. Though, it can sometimes take 1-2 days longer due to delays at the shipping company or if the workload at our warehouse is unusually high. Delivery time is estimated to be approximately 2-6 business days after dispatch. However, please take note that RusticDesignTR is not responsible for any delays caused by customs clearance process and any other transportation conditions.
I haven't recieved my order, why?
*Please first check whether you have provided us with the right information (e.g. address, email or phone number). If you have provided correct information, please contact us and we will help you.
If you have provided incorrect information, please contact us as soon as possible so we can try to change your information before the order leaves our warehouse. Please be aware that you are responsible for the extra costs that are caused by the incorrect information given while your order is already sent out before you contact us.
What if i do not pick up my package?
*Buyers are responsible for any extra fees that may apply in case products are returned to us because have failed to pick up their package.
How do you ship packages?
*Products are shipped with home delivery and are delivered to your door.
How do i return my order?
*We gladly accept returns and exchanges. Please contact us within: 14 days of delivery.
**Please be aware that the return must be sent back to TURKEY.
Is there a fee for returns?
*Yes, the customer is responsible for all return costs. Note that the parcel must be sent as a traceable package. Please keep your receipt and your tracking reference until you receive confirmation that we have received your return.
If the item is not returned in its original condition, the customer is responsible for any loss in value.
What are the conditions of return?
*There is always a 14-day return policy for products purchased at RusticDesignTR. This means that you have the right to revoke your purchase by emailing RusticDesignTR within 14 days of the date you took receipt of the ordered product or the order reached the collection point (cooling-off period). Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
*we can't accept returns for : custom or personalized orders
Can i exchange a product?
*Yes, you can. Please not that the customers are responsible for all exchange shipping costs. If the item is not returned in its original condition, the customer is responsible for any loss in value.
How do you do the refund?
*It depends on how you paid for the order. In case you paid with a card, your refund will be issued back to the same card.
When will i receive my refund?
*In order to refund you, RusticDesignTR must first have received your order return. Then, we will do our very best to issue your refund as soon as possible, at the latest within 5 days.
Can i pay by CARD?
*Yes, you can use both Visa and Mastercard. During the checkout step “payment” – please select the option “Pay with IYIZICO”.
Can i pay with PAYPAL
*No, it is not possible to pay with PayPal.
What about the currencies?
*Payments as well as refunds for shipments to all countries (except for EU-Countries) are invoiced in U.S. Dollar ($).
Is it possible for me to order a product in a custom size or design?
*Yes, it is possible. Please contact with us for any customization request.
INFLUENCERS/BLOGGERS/PEOPLE OF THE SOCIAL WORLD
*RusticDesignTR understands the importance of today’s digital world. Consequently, we are taking every necessary step to cope with the drastic changes. As a result, we are open to partner up with individuals working as influencers on social media. Contact us if you think both parties would benefit from a partnership. We look forward hearing from you!
*Besides having a webshop, RusticShopTR is open for retailers. Please contact us, so we can discuss the possibilities.